EXOHEELS
SAYING GOODBYE TO CUSTOM HEELS FAQ
International orders will be shipped via DHL, the fee will be calculated automatically during check out.
CUSTOM HEELS: We will ship your order in approximately 7 weeks. This is an approximate timeframe and completion of your order can take up to 90 days.
IN STOCK ITEMS: Your order will be shipped within 1-4 business days via DHL and will take 4-15 business days to arrive to you.
If you purchase pre-order items and in-stock items together, your entire order will be held until all items are available to ship. To receive in-stock items sooner, please place separate orders.
EXOHEELS does not claim responsibility for lost packages or stolen items.
CUSTOM HEELS: We will ship your order in approximately 7 weeks. This is an approximate timeframe and completion of your order can take up to 90 days.
IN STOCK ITEMS: Your order will be shipped within 1-4 business days via DHL and will take 4-15 business days to arrive to you.
If you purchase pre-order items and in-stock items together, your entire order will be held until all items are available to ship. To receive in-stock items sooner, please place separate orders.
EXOHEELS does not claim responsibility for lost packages or stolen items.
Please read our refund-return-exchange policy here.
We do not support international returns and exchanges. Please see our size guide and don’t hesitate to contact us with any questions.
If you believe there is an error with your order, goods are faulty, different from a sample shown, please contact us @exoheels or sales@exoheels.com within 5 business days after receiving your order and we will resolve any issue of our fault.
We remind you that the images in the catalog are references and are for informational purposes only - the color of the shoes in real life may differ slightly from the picture on the screen.
We recommend filming the unpacking to resolve controversial issues if they take place.
We do not support international returns and exchanges. Please see our size guide and don’t hesitate to contact us with any questions.
If you believe there is an error with your order, goods are faulty, different from a sample shown, please contact us @exoheels or sales@exoheels.com within 5 business days after receiving your order and we will resolve any issue of our fault.
We remind you that the images in the catalog are references and are for informational purposes only - the color of the shoes in real life may differ slightly from the picture on the screen.
We recommend filming the unpacking to resolve controversial issues if they take place.
We offer special discounts for dance teams and groups placing bulk orders.
Group Orders
Footwear:
• 20% discount for orders of 10 pairs or more
Knee Pads:
• 10% discount for orders of 10 pairs or more
Wholesale Orders
Group Orders
Footwear:
• 20% discount for orders of 10 pairs or more
Knee Pads:
• 10% discount for orders of 10 pairs or more
Wholesale Orders
Please contact us for an exact quote and individual pricing at @exoheels or info@exoheels.com
If you are interested in working with EXOHEELS as creators please contact us at @exoheels or info@exoheels.com. We believe in sharing the same aesthetics and ideas with our partners, so please include your shop’s or studio’s Instagram or website in your email.
Contact us at @exoheels and we will be happy to assist you with any questions.
CONTACTS
Customer Services: sales@exoheels.com
Press/Wholesale/Collaborations: info@exoheels.com
Press/Wholesale/Collaborations: info@exoheels.com